Waterbeds Online.com is based out of Tampa Florida. We have been in business since 1992 and online since 1999. Our dedicated team of waterbed experts are here to answer any of your questions that you might have or send us an email and you'll usually have a response within 2 hours. Again, thank you for shopping at Waterbeds Online.com
Our contact information:
By email: support@watebedsonline.com
By standard mail:
Waterbeds Online.com
12701 Race Track Road
Tampa, FL 33626
By phone:
Toll Free: 800-SLEEP-89 (753-3789)
M-F(between 9 a.m. and 6 p.m. EST)
Local : 813-925-1133
Fax:: 813-925-1162
support@waterbedsonline.com
By email: support@watebedsonline.com
By standard mail:
Waterbeds Online.com
12701 Race Track Road
Tampa, FL 33626
By phone:
Toll Free: 800-SLEEP-89 (753-3789)
M-F(between 9 a.m. and 6 p.m. EST)
Local : 813-925-1133
Fax:: 813-925-1162
support@waterbedsonline.com
Shipping Information:
At Waterbeds Online.com we are one of the few companies that actually ship our own products. Unlike most companies who drop ship directly from the manufacturer, Waterbeds Online.com warehouses and ships your products within 48 hours. Delivery time with FEDEX or UPS Ground usually takes about 5-7 business days after the product has left our warehouse. Tracking information is always sent to you so you know exactly when your product is going to arrive.
Refund, Returns and Cancellation Policies:
Products are only returnable if they have been unopened and unused. Waterbed mattress that have had waterbed inside of them are non returnable. Waterbed heaters are also non returnable. Waterbed sheets and any linen products are also non returnable.
In order to return a product, you must obtain a Return Merchandise Authorization Number or also known as an RMA. This way we can have documentation in our system and expect your return.
Once we receive your product and inspect it. A refund is usually issued within 7 business days.
Please Ship All Returns To:
Waterbeds Online.com (Insert your RMA number here) 12701 Race Track Road Tampa FL 33626
Frequently Asked Questions:
Returns are not considered "Received" if they ship to a different location.
Who pays the Shipping to Return a product? Return Shipping Costs are solely the responsibility of you, the customer.
Can I cancel my order after it has shipped? No. You can however return the product. In this scenario, the cancellation would be treated as a return. You will have to accept the product and keep it for minimum of 15 days. Afterwards, obtain an RMA number for your return and ship it back to our Tampa Warehouse. The terms and conditions of the sale will be applied to your order. Since you aren't able to fulfill the only requirement of trying the product in your home for 2 weeks, you will be responsible for both initial and return shipping along with our 15% mandatory return fee
What if refuse the package? Since you aren't able to fulfill the only requirement of trying the product in your home for 2 weeks, you will be responsible for both initial and return shipping along with our 15% mandatory return fee. If you refuse the shipment, outside of shipping damage. This is also to protect us from fraudulent orders. This program is for legitimate shoppers who really want to try our products risk free in the comfort of their home. We strongly recommend not refusing any shipments as all products must be returned back to our Tampa warehouse. If a product is refused and is delivered back to a direct ship location other then our Tampa warehouse, restocking fees on top of our 15% return fee will be deducted from your order. The cost incurred to return the product from the direct ship location back to our Tampa warehouse will also be deducted from your order. The best thing is to just accept the order, obtain an RMA number and ship the product back to our Tampa warehouse for a full refund.
What if the product arrives damaged? If there is obvious shipping damage, you must refuse the shipment and note the damage. Contact us immediately so we can issue a replacement. Please do not sign for anything without first noting the damage on the receipt even if it's just box damage. Call customer service if you have any questions at 1-800-SLEEP-89. You may not cancel the order during this time. If you decide that you don't want the order anymore you will have to accept the replacement keep it for a minimum of 2 weeks and then obtain a RMA number in order. You would then ship the product to our Tampa warehouse to obtain a full refund.
When is the latest I can ship my product back you you? The product must be dropped off at the shipper by the 30th day of your trial period. We cannot accept returns outside of this time frame. Waterbeds Online.com will only allow up to one exchange for all returns. Excessive reorders will not be accepted.
Can I use the original box? The box is designed to take the abuse of one trip. We advise that you purchase a new box that is the same size and weight as the original. If you have questions or need help finding a box, give us a call.
When do I get my refund? If the product is returned in like-new condition, your refund will take less then a week to process. Obviously, we will not refund soiled or abused products.
What if I don't return promotional items that were offered with another product? The full value of the promotional product will be deducted from the final refund amount. Promotional items are offered to customers who keep their products and do not qualify in the event of a return.
Foundations are also considered promotional items. Please check the foundation description for details if the foundation is a promotional item.
Note: We reserve the right to void this policy in the event of fraudulent or excessive abuse.
At Waterbeds Online.com we are one of the few companies that actually ship our own products. Unlike most companies who drop ship directly from the manufacturer, Waterbeds Online.com warehouses and ships your products within 48 hours. Delivery time with FEDEX or UPS Ground usually takes about 5-7 business days after the product has left our warehouse. Tracking information is always sent to you so you know exactly when your product is going to arrive.
Refund, Returns and Cancellation Policies:
Products are only returnable if they have been unopened and unused. Waterbed mattress that have had waterbed inside of them are non returnable. Waterbed heaters are also non returnable. Waterbed sheets and any linen products are also non returnable.
In order to return a product, you must obtain a Return Merchandise Authorization Number or also known as an RMA. This way we can have documentation in our system and expect your return.
Once we receive your product and inspect it. A refund is usually issued within 7 business days.
Please Ship All Returns To:
Waterbeds Online.com (Insert your RMA number here) 12701 Race Track Road Tampa FL 33626
Frequently Asked Questions:
Returns are not considered "Received" if they ship to a different location.
Who pays the Shipping to Return a product? Return Shipping Costs are solely the responsibility of you, the customer.
Can I cancel my order after it has shipped? No. You can however return the product. In this scenario, the cancellation would be treated as a return. You will have to accept the product and keep it for minimum of 15 days. Afterwards, obtain an RMA number for your return and ship it back to our Tampa Warehouse. The terms and conditions of the sale will be applied to your order. Since you aren't able to fulfill the only requirement of trying the product in your home for 2 weeks, you will be responsible for both initial and return shipping along with our 15% mandatory return fee
What if refuse the package? Since you aren't able to fulfill the only requirement of trying the product in your home for 2 weeks, you will be responsible for both initial and return shipping along with our 15% mandatory return fee. If you refuse the shipment, outside of shipping damage. This is also to protect us from fraudulent orders. This program is for legitimate shoppers who really want to try our products risk free in the comfort of their home. We strongly recommend not refusing any shipments as all products must be returned back to our Tampa warehouse. If a product is refused and is delivered back to a direct ship location other then our Tampa warehouse, restocking fees on top of our 15% return fee will be deducted from your order. The cost incurred to return the product from the direct ship location back to our Tampa warehouse will also be deducted from your order. The best thing is to just accept the order, obtain an RMA number and ship the product back to our Tampa warehouse for a full refund.
What if the product arrives damaged? If there is obvious shipping damage, you must refuse the shipment and note the damage. Contact us immediately so we can issue a replacement. Please do not sign for anything without first noting the damage on the receipt even if it's just box damage. Call customer service if you have any questions at 1-800-SLEEP-89. You may not cancel the order during this time. If you decide that you don't want the order anymore you will have to accept the replacement keep it for a minimum of 2 weeks and then obtain a RMA number in order. You would then ship the product to our Tampa warehouse to obtain a full refund.
When is the latest I can ship my product back you you? The product must be dropped off at the shipper by the 30th day of your trial period. We cannot accept returns outside of this time frame. Waterbeds Online.com will only allow up to one exchange for all returns. Excessive reorders will not be accepted.
Can I use the original box? The box is designed to take the abuse of one trip. We advise that you purchase a new box that is the same size and weight as the original. If you have questions or need help finding a box, give us a call.
When do I get my refund? If the product is returned in like-new condition, your refund will take less then a week to process. Obviously, we will not refund soiled or abused products.
What if I don't return promotional items that were offered with another product? The full value of the promotional product will be deducted from the final refund amount. Promotional items are offered to customers who keep their products and do not qualify in the event of a return.
Foundations are also considered promotional items. Please check the foundation description for details if the foundation is a promotional item.
Note: We reserve the right to void this policy in the event of fraudulent or excessive abuse.
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